Support & troubleshooting
Incident-style thinking, fault isolation, documentation and customer-focused problem solving.
Technical Portfolio
Based in Telford, UK. Targeting IT support, technical service desk, cloud support, infrastructure support and security-adjacent roles where practical troubleshooting, clear documentation and hands-on technical work matter.
Selected work showing practical troubleshooting, cloud, networking, security, documentation and support-focused thinking.
A short snapshot only. The full skills map and certification evidence lives on the dedicated page.
Incident-style thinking, fault isolation, documentation and customer-focused problem solving.
AWS, Terraform, GitHub Actions and small but realistic infrastructure projects.
VLANs, DNS, DHCP, firewalls, segmentation, monitoring and security fundamentals.
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